Riding bikes is so much fun and it can be dangerous. But danger is what makes it fun! Here at Barn Owl Bikes we want you to have fun. I strive to do the best I can do to help people get on their bikes and have the best time!

If you’re not having fun, please tell us. Let’s talk! If you absolutely aren’t having fun with a product that we serviced or sold you, you can have us return your $ or fix the problem within 7 days of service or sale, 30 days for suspension. All special order items are sold as is and require full payment before ordering. No exceptions.

Dealers and Shops

Damaged, Short, or issues with shipping- Barn Owl Bikes, LLC shall be notified within 10 days of short shipments or damaged packages(must supply pictures). If there is an issue with shipping and it is the fault of Barn Owl Bikes, LLC , we will cover shipping costs to correct the issue and or send a new shipment. All packages will be insured for replacement value and signature will be required upon delivery. If the shipping company cannot deliver because no signature is available, the receiver assumes liability for any additional shipping costs to send new package or any shipping costs to re-deliver. Fluid Focus will work with the shipping company for any damaged shipments before sending a new order to the customer.

Returns will require and RA# and must be within 7 days of shipment delivery. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. If you are canceling your order because you cannot wait for a backordered item to come in, we will assess a 4% charge to cover credit card fees. NO RETURNS on special orders.

Service Warranty:

All suspension service come with a 30-day warranty on workmanship.  We offer a 30-day satisfaction guarantee on custom valving. If you are not happy for any reason with the tuning, you pay return shipping and we will cover the rest.

Terms:

Note- All shipments are insured for replacement value in case something is damaged, lost, etc. This allows us to assist in the claims process.

*Please understand we cannot control shipping delays* We have no control over the drivers, their vehicles, work ethic, holidays, weather, package volume, etc. We will do our very best to assist in any way we can should you have an issue.

In the event that Barn Owl Bikes, LLC has mistakenly listed at an incorrect price, Barn Owl Bikes, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Barn Owl Bikes, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Barn Owl Bikes, LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Notice:

Barn Owl Bikes, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Barn Owl Bikes LLC.

Having Barn Owl Bikes, LLC service, modify, or even open any suspension component *can* void the manufactures warranty. It is up to the manufactures digression.